Terms and Conditions

2. Eligibility and authority

You may use the Services only if you are legally able to enter into a binding agreement and, where applicable, authorised to do so on behalf of your organisation.

You are responsible for ensuring that all users who access the Services through your account or organisation comply with these Terms.

3. The Services

Hashirai provides software and services for AI governance, provenance, auditability, and accountability, including the generation, storage, management, and verification of records relating to AI and agent activity.

We may modify, improve, update, or discontinue parts of the Services from time to time. We will use reasonable efforts to avoid materially reducing core functionality without notice where practicable.

4. Accounts and access

To access certain parts of the Services, you may need to create an account or receive access credentials.

You agree to:

• provide accurate and complete information
• keep login credentials confidential
• promptly notify us of any unauthorised access or suspected security incident
• be responsible for all activity conducted through your account or credentials

We may suspend or restrict access where necessary to protect the security, integrity, or availability of the Services or to investigate suspected misuse.

5. Customer data

5.1 Ownership

As between the parties, you retain all rights, title, and interest in and to data, records, content, logs, metadata, and other materials submitted to or processed through the Services by you or on your behalf ("Customer Data").

5.2 Rights you grant to us

You grant Hashirai a limited, non-exclusive right to host, process, transmit, store, copy, and use Customer Data solely as necessary to:

• provide the Services
• maintain, secure, and support the Services
• prevent fraud, abuse, or misuse
• comply with legal obligations
• enforce these Terms and our agreements

5.3 Your responsibilities

You are solely responsible for:

• the legality, accuracy, quality, and integrity of Customer Data
• obtaining all rights, notices, consents, and lawful bases required for Customer Data
• determining whether and how to use the Services in relation to personal data, regulated data, or evidentiary workflows
• ensuring that Customer Data submitted to the Services is appropriate for your intended use case

6. Verifiable and immutable records

Hashirai may enable the creation of verifiable, tamper-evident, or immutable records for governance, audit, evidentiary, or operational purposes.

You acknowledge and agree that:

• the value of such records depends in part on the completeness and accuracy of the data submitted by you or your systems
• if you submit incorrect, incomplete, or misleading data, the resulting record may preserve those deficiencies
• you are responsible for determining whether specific workflows should create verifiable or immutable records
• you should not submit data to immutable workflows unless you are comfortable with the retention and integrity implications of doing so

Hashirai does not guarantee that use of the Services alone will satisfy any specific legal, regulatory, evidentiary, or compliance obligation unless expressly agreed in writing.

7. Acceptable use

You must not, and must not permit others to:

• use the Services in violation of law or regulation
• access or use the Services in a way that threatens their security, integrity, or availability
• interfere with, disrupt, or overload the Services
• attempt to gain unauthorised access to accounts, systems, or data
• reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, except where prohibited by law
• use the Services to store or transmit malicious code
• use the Services to infringe intellectual property, privacy, confidentiality, or other rights
• use the Services in a deceptive, fraudulent, or harmful manner
• misrepresent the provenance, origin, or meaning of data recorded through the Services

We may suspend or terminate access for violations of this section.

8. Third-party services and integrations

The Services may interoperate with third-party products, cloud services, model providers, orchestration frameworks, observability tools, or other integrations.

Hashirai is not responsible for third-party services, and your use of them is governed by their own terms and policies. We do not guarantee the continued availability, compatibility, or behaviour of any third-party integration unless expressly agreed in writing.

9. Fees and payment

If your use of the Services is subject to fees, pricing, payment timing, invoicing, taxes, and any usage limits will be set out in an order form, statement of work, subscription agreement, or other commercial agreement between you and Hashirai.

Unless otherwise stated in writing:

• fees are non-refundable
• fees are exclusive of taxes
• you are responsible for applicable taxes, duties, levies, or similar charges, excluding taxes based on our net income
• late payments may result in suspension of access where permitted by law and contract

10. Trial, beta, and evaluation use

If we provide trial, beta, pilot, preview, or evaluation access, that access may be subject to additional terms and may be:

• limited in functionality
• changed or withdrawn at any time
• provided without warranties
• subject to stricter usage or support limitations

Unless otherwise agreed in writing, trial or beta Services are provided "as is" and may not be used for production-critical reliance.

11. Confidentiality

Each party may receive confidential information from the other in connection with the Services.

Each party agrees to:

• protect the other party's confidential information using reasonable care
• use it only as necessary for the purposes of the relationship and the Services
• not disclose it to third parties except to personnel, contractors, or advisers who need to know it and are bound by appropriate confidentiality obligations

Confidential information does not include information that:

• is or becomes public through no breach
• was already lawfully known
• is independently developed without use of the other party's confidential information
• is lawfully received from a third party without restriction

12. Intellectual property

Hashirai and its licensors retain all rights, title, and interest in and to the Services, including all software, APIs, SDKs, documentation, designs, models, interfaces, trademarks, and related intellectual property, except for Customer Data and any rights expressly granted to you under these Terms.

Subject to these Terms and any applicable commercial agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes.

No rights are granted except as expressly stated.

13. Feedback

If you provide suggestions, ideas, feedback, or recommendations relating to the Services, we may use them without restriction or obligation to you, and without payment or attribution.

14. Privacy and data protection

Our handling of personal data is described in our Privacy Policy.

Where Hashirai processes personal data on your behalf, the relevant data processing terms, data processing agreement, or commercial agreement between the parties will apply.

15. Security

We use reasonable technical and organisational measures designed to protect the Services and Customer Data. However, no system is completely secure, and you acknowledge that use of online services involves inherent risk.

You are responsible for maintaining the security of your own systems, credentials, integrations, and upstream data sources.

16. Availability and support

Any service levels, support response times, uptime commitments, or operational remedies will apply only if expressly set out in a separate written agreement.

Unless otherwise agreed in writing, the Services are provided on a commercially reasonable basis without specific uptime or support guarantees.

17. Suspension

We may suspend or restrict access to the Services immediately if reasonably necessary to:

• protect the Services or other customers
• respond to a security threat or incident
• investigate suspected misuse
• comply with law or legal process
• address non-payment or material breach

Where appropriate, we will use reasonable efforts to notify you and restore access once the issue is resolved.

18. Term and termination

These Terms remain in effect while you access or use the Services.

We may terminate or suspend your access immediately if:

• you materially breach these Terms
• you fail to cure a remediable breach within a reasonable notice period
• continued provision of the Services would create legal, regulatory, or security risk

You may stop using the Services at any time, subject to any minimum commitment or commercial term agreed separately.

Upon termination:

• your access rights will cease
• each party will return or delete confidential information as required by applicable agreements and law
• we may retain certain data where required for legal, regulatory, security, backup, or evidentiary purposes

Sections that by their nature should survive termination will survive, including provisions relating to fees, confidentiality, intellectual property, disclaimers, limitations of liability, disputes, and general terms.

19. Disclaimers

Except as expressly stated in writing, the Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Hashirai disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

Without limiting the above, Hashirai does not warrant that:

• the Services will be uninterrupted or error-free
• the Services will meet every use case or regulatory requirement
• any record created through the Services will be sufficient for any particular legal, regulatory, or evidentiary standard absent your own assessment and configuration
• third-party integrations will always remain available or compatible

20. Limitation of liability

To the fullest extent permitted by law:

• Hashirai will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity
• Hashirai's total aggregate liability arising out of or relating to the Services or these Terms will not exceed the amounts paid or payable by you to Hashirai for the Services in the twelve (12) months preceding the event giving rise to the claim

These limitations apply regardless of the form of action and even if a remedy fails of its essential purpose.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

21. Indemnity

You agree to indemnify, defend, and hold harmless Hashirai and its affiliates, officers, employees, and agents from and against any third-party claims, liabilities, damages, losses, and costs arising out of or relating to:

• Customer Data
• your misuse of the Services
• your breach of these Terms
• your violation of applicable law or the rights of a third party

22. Export control and sanctions

You may not access or use the Services in violation of export control, trade, or sanctions laws. You represent that you are not prohibited from using the Services under applicable export or sanctions laws.

23. Governing law

These Terms are governed by the laws of [Insert governing law jurisdiction], without regard to conflict of law principles.

24. Dispute resolution

Any dispute arising out of or in connection with these Terms or the Services will be subject to the exclusive jurisdiction of the courts of [Insert jurisdiction], unless otherwise agreed in writing.

If you prefer, this section can later be updated to require arbitration instead of court proceedings.

25. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and may provide additional notice where appropriate.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms.

26. General terms

• These Terms, together with any order form, subscription agreement, data processing agreement, or other referenced legal terms, form the complete agreement between the parties relating to the Services.
• If any provision is held unenforceable, the remaining provisions will remain in effect.
• A failure to enforce any provision is not a waiver.
• You may not assign these Terms without our prior written consent, except in connection with a permitted corporate transaction. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of business.
• These Terms do not create any agency, partnership, or joint venture relationship.

27. Contact

If you have questions about these Terms, contact us at:

Hashirai

[Insert legal entity name]

[Insert business address]

[Insert legal or support email]

[Insert contact form or website URL]